Refund Policy
Last updated: September 1, 2026
Overview
We want you to be satisfied with your IPTV8KStrong subscription. This policy explains when and how refunds are provided.
Free Trial
We offer a 24-hour free trial so you can test the service before purchasing a plan. We strongly recommend using the trial period to confirm compatibility with your device and internet connection.
Eligibility for Refunds
Refund requests are evaluated on a case-by-case basis and are generally considered when a technical issue on our end prevents access to the service and our support team is unable to resolve it within a reasonable timeframe.
Non-Refundable Situations
Refunds are not provided for issues caused by unsupported devices, insufficient internet speed, incorrect setup, or after extended use of the service within the billing period.
How to Request a Refund
To request a refund, contact our support team via WhatsApp or email with your account details and a description of the issue. We aim to respond within 24 hours.
Contact Us
For refund questions, reach us at support@iptv8kstrong.com.